CUSTOMER SUPPORT

CONTACT US

At Sollunariss, we pride ourselves on providing exceptional customer service. If you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is available Monday through Friday from 8am to 9pm. You can also chat with us anytime, 7 days a week from 8am to 9pm. We're always here to help.

CALL US

707.413.7324

MON-FRI: 10am to 6pm CST

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If you prefer to reach us by email, please fill out the form below and we'll get back to you as soon as possible.

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FREQUENTLY ASKED QUESTIONS

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
What Payment Methods Does Sollunariss accept?

We accept a variety of payment methods, including credit cards/ debit cards. You can find the complete list of accepted payment options during the checkout process. In the future we hope to accept partial payment platforms and crypto/digital currency options. Stay Tuned!