SITE & STORE POLICIES

Effective Date: September 25th, 2023 1. Shipping Policy 1.1 Shipping Methods At Sollunariss, we offer free standard shipping on all orders within the United States to ensure your products reach you in a timely manner. Our standard shipping method is carried out by the United States Postal Service (USPS). 1.1a Shipping to APO, FPO, and DPO Addresses At Sollunariss, we are proud to support our customers serving in the Armed Forces and diplomatic missions. For all shipments to APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office) addresses, the following shipping guidelines apply: 1.1b Shipping Method and Timeframe All packages destined for APO, FPO, or DPO addresses will be shipped via Standard Shipping through the United States Postal Service (USPS). Due to the unique nature of these addresses and international shipping, delivery times may vary. Please expect delivery to take between 15 to 30 business days from the date of shipment. For specific delivery estimates provided by USPS, you can refer to the USPS publication at the following link: USPS Delivery Estimates. https://about.usps.com/publications/pub640/pub640_v02_revision_122015_tech.htm 1.1c Address Format for APO, FPO, and DPO When providing shipping information for APO, FPO, or DPO addresses, please adhere to the following format: Country: United States (Select United States even if the destination is outside the US). State: AA (Armed Forces Americas) / AE (Armed Forces Europe) / AP (Armed Forces Pacific). Address 1: Unit and Box numbers. Address 2 (optional): Usually not required; however, if the address includes an FOB (Forward Operating Base), it can be added here. City: APO (Army Post Office) / FPO (Fleet Post Office) / DPO (Diplomatic Post Office). Zip Code: The zip code provided for the specific APO, FPO, or DPO address. 1.2 Delivery Timeframe Delivery times may vary based on your location and the items you purchase. You can view estimated delivery times during the checkout process. 1.3 Order Processing Orders are typically processed within 2 business days. Please note that some products, such as custom or made-to-order items, may have longer processing times, which will be indicated on the product page. 1.4 Tracking Your Order Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status and location of your shipment. 1.5 Managing Orders Affected by Shipping Restrictions We understand that supply chain delays and other factors may impact the delivery of orders. Here's how we manage orders affected by shipping restrictions: Communication: Upon notification from our supplier about potential delays or shipping restrictions, we will promptly notify you via the contact information provided with your order. Options: We will provide you with options, which may include placing your order "On Hold" until shipping conditions improve or continuing with a different printer to complete your order. Transparency: We value transparency and will maintain open communication with our customers throughout the process. Our goal is to keep you informed and provide the best possible solutions for your order. 2. Return and Exchange Policy 2.1 Returns We want you to be satisfied with your purchase from Sollunariss. If you are not completely happy with your order, you may request a return within 30 days of receiving your items. 2.2 Eligibility for Returns To be eligible for a return, the following conditions must be met: The item must be in its original condition, unused, and in the same packaging. You must have proof of purchase, such as your order number or receipt. Some items, such as personalized or custom-made products, may not be eligible for return. Please check the product description for specific return eligibility information. 2.3 Return Process To initiate a return, please contact our customer support team at [support@sollunariss.com]. Provide your order number and a description of the item(s) you wish to return. Our team will guide you through the return process. 2.4 Return Shipping Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part; must fall within the 30-day timeframe of receiving your items, we recommend using a trackable shipping method to ensure the safe return of your items. 2.5 Refunds Please allow 30-45 days to process refunds or chargebacks to reflect in your account. Refunds will be issued to the original payment method used for the purchase.